Andrew

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Activity overview

Latest activity by Andrew
  • Andrew created an article,

    How to switch display units of measurement

    QUESTION:How do you switch the temperature from F to CHow do you switch the pressure from PSI to KPA            CATEGORY:Operation            RELATED MODELS:All E, EK, EA, EKA, EZ, EZ10K           ...

  • Andrew created an article,

    Troubleshooting a leak

     ERROR MESSAGE/ISSUE/SYMPTOMS:Unit is leaking steam or waterREALTED MODELS:All E, EK, EA, EKA, EZ, EZ10K ModelsWHO CAN SOLVE: End user & Sales Rep- LimitedTechnicianCAUSE(S):Door is not fully close...

  • Andrew created an article,

    Low Pressure

     ERROR MESSAGE/ISSUE/SYMPTOMS:Low Pressure- this message occurs if the unit drops 4psi below the set sterilization pressure during the sterilization cycleREALTED MODELS:All E, EK, EA, EKA, EZ, EZ10...

  • Andrew created an article,

    Low Heat Fail

     ERROR MESSAGE/ISSUE/SYMPTOMS:Low Heat- this message occurs if the temperature does not reach the sterilization temperature set point after running for 50 minutes. REALTED MODELS:All E, EK, EA, EKA...

  • Andrew created an article,

    High Temperature Fail

     ERROR MESSAGE/ISSUE/SYMPTOMS:High Temperature- message is displayed if the temperature reading reaches 9°F above the set sterilization point. This message will only occur if the unit is reaching t...

  • Andrew created an article,

    High Pressure Fail

     ERROR MESSAGE/ISSUE/SYMPTOMS:High Pressure Fail- This issue occurs if the pressure reading reaches above the maximum allowed pressure parameter during a cycle (10 PSI above the sterilization press...

  • Andrew created an article,

    Door Unlock Fail

     ERROR MESSAGE/ISSUE/SYMPTOMS:Door Unlock- this message occurs if the door opens during a cycle or if the door switch becomes open during a cycle.REALTED MODELS:All E, EK, EA, EKA, EZ, EZ10K Models...

  • Andrew created an article,

    Add Water Fail

     ERROR MESSAGE/ISSUE/SYMPTOMS:Add Water message- unit cannot start a cycle due to insufficient water inside the water reservoirREALTED MODELS:All E, EA, EKA, EZ, EZ, EZ10K ModelsWHO CAN SOLVE: End ...

  • Andrew created an article,

    T-Top Pressure Time Error due to Faulty Water Pump

     ERROR MESSAGE/ISSUE/SYMPTOMS:High Pressure Time ErrorREALTED MODELS:T-Top 10, T Top 11WHO CAN SOLVE: TechnicianCAUSE(S):Water Pump FaultyLEVEL OF TROUBLESHOOTING:If the unit works ok on the first ...

  • Andrew created an article,

    Why it’s important to replace Air Filter?

    QUESTION: Why it’s important to replace Air Filter?              CATEGORY: Maintenance              RELATED MODELS: T-Edge, T-Top               WHO CAN SOLVE: Anyone who is in front of the u...